Frequently Asked Questions

Q: How to find out where my database is stored at?

[REF-FAQ00001]

SQL server version : On the log on screen, you will see a text field above the user ID input. It is the name or address of your SQL server. Log in to TriMPF. Click Compulsory Tables Setup > Company Setup. Click the Other Setup

Q: How to find out which folder the TriMPF was previously installed into?

[REF-FAQ00002]

"By default. TriMPF installation program set its application folder to ""C:\Program Files\TriMPF"" or ""C:\Program Files(x86)\TriMPF"". You can use one of the following way to find out where the program folder has been set to:

"

Q: How do I make use of TriMPF to help fulfilling Minimum Wage Ordinance (MWO) of HKSAR requirement?

[REF-FAQ00003]

Please see Chapter 51 in TriMPF User Manual

Q: Is there any User Manual for TriMPF?

[REF-FAQ00004]

Yes. In order reduce the download size required for software update of our customer, we have detached the user manual from the installation package since 2004. However , you can still download the latest softare user manual from the

Q: "I received error ""Error # -2147467259 [Microsoft][ODBC Microsoft Access Driver] '(unknown)' is not a valid path. Make sure that the path name is spelled correctly and that you are connected to the server on which file resides."""

[REF-FAQ00005]

Problem may occur if you are running such update as another user or run the update with Elevated Privileges and the account you run as is not accessible to the database path. Either of the followings can solve the problem:

Q: "I receive message ""TriMPF.TriSQL5 -- Database file not found: "" error during the database structure update of the installation process."

[REF-FAQ00006]

Problem may occur if you are running such update as another user or run the update with Elevated Privileges and the account you run as is not accessible to the database path. Either of the followings can solve the problem:

Q: How do I disable UAC (User Account Control) settings? (Windows Vista / Windows 7)

[REF-FAQ00007]

UAC can be disabled in Control Panel. Please see the Guided Help in at http://support.microsoft.com/kb/975787

Q: "After applying an update patch, I receive error ""Class factory cannot supply the requested class"" when clicking the relevant function"""

[REF-FAQ00008]

Possible cause is that you have previously installed the program using another account that created files read-only to the current user.

Q: Should I uninstall the previously installed TriMPF before installing a newer version?

[REF-FAQ00009]

Do NOT uninstall your original TriMPF system for installing a newer version. Make sure you are installing the new TriMPF to the same folder as previously installed. TriMPF will overwrite the outdated files itself.

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